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Spacehills Online Casino
Every way to reach Spacehills Casino, with guidance on which channel works best for which question.
Live chat
09:00 - 01:00 CET. Wait time under 2 minutes.
Reply usually within a few hours, max one business day.
Phone
Weekdays 10:00 - 22:00. English support.
Secure
We never ask for your password. Ever.
Fastest route for each type of question
The best way to reach support depends on your question. For urgent matters, live chat is by far the fastest. For formal complaints or complex requests, email is often better because you have a written record and can attach documents.
We don't prioritise channels differently. VIP players do get a dedicated account manager which shortens turnaround in practice.
Live chat: open early to late
Our live chat is staffed from 09:00 to 01:00 CET, seven days a week. Average wait time is under two minutes. The chat icon is bottom-right on every page.
You can drag and drop screenshots into a chat. Our agents respond in English or Dutch.
Email for more involved cases
Email works best when you need more context. Complaints, verification queries that need documents, detailed explanations of a bonus issue. The support address is in your account dashboard.
Average email response is under a business day, often within a few hours. Always include your account name or registered email.
Phone contact
If you prefer to call, our line is open weekdays 10:00 to 22:00 CET. For matters that need documents or account actions, live chat or email is usually better.
For specific topics
Questions about responsible gambling or want to close your account? Use those pages directly. For payout times see fast payouts.
For payment methods see the payments page. For bonuses, the promotions page.
Complaints procedure
If a complaint isn't resolved through regular support, you can file a formal complaint. The complaints team replies within five business days.
If that route doesn't resolve it either, independent international dispute resolution bodies are available for the online gambling industry.
Security: how do you know it's really support?
Our staff never ask for your password. We use other means for identity verification, such as a code sent to your registered email.
If you get a message asking for your password, don't reply and report it to us.
Tips for faster help
What support can and can't do
Be concrete. A summary of what you tried, the exact error and your device can collapse four or five back-and-forths into one.
Many questions at once? Split them into separate messages or a clean numbered list.
Agents can't change the terms of an active bonus because those are fixed in the campaign terms upfront. They can't reverse paid-out withdrawals, but they can help with delays.
For general questions where the answer already exists somewhere, the FAQ is often faster.
Reachability in numbers
Our internal targets are under two minutes wait on live chat, under two hours on email during business hours, and immediate phone pickup in nine out of ten cases.
At peak times waits can be a little longer. In those cases the chat widget shows the current expected wait.
Watch out for phishing
24+. Please gamble responsibly. Terms apply.