Pause temporarily or stop for good
Spacehills Online Casino
How to close your Spacehills Casino account, the difference between a break and permanent exclusion, and what happens to your data.
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No questions, no friction
If you want to close your account, you can do so without explaining yourself. Spacehills Casino respects that choice. The closure process is deliberately simple, because a player who wants to stop or pause shouldn't run into barriers.
Before closure we pay out any winnings to your preferred method. We do that by default, whatever the reason for closing.
A break of 24 hours to 30 days
If you want a temporary break, the cooldown is for you. Pick a period between 24 hours and 30 days, confirm and your account is locked for that time. After it ends the account reopens automatically.
During a cooldown you receive no marketing emails, no bonus offers, nothing to remind you of playing.
Self-exclusion for six months or longer
A more serious step is self-exclusion. You choose six months, a year, five years or permanent. While self-excluded you cannot log in or contact support to lift the exclusion early. The duration is fixed and non-negotiable.
After the period ends the account does not reopen automatically. You have to contact us and indicate you want to start again.
Permanent closure
Permanent closure means final. Your account is closed, your data archived for the legally required term and then deleted. You cannot open a new account using the same name, address or payment method.
Permanent closure suits players who are sure they don't want to return. If in doubt, choose a long self-exclusion.
What happens to your data?
For anti-money-laundering and tax obligations we must retain certain data for several years, even after account closure. The legal retention period ranges from five to seven years depending on the document.
Marketing data is deleted straight after closure. Your email is removed from all marketing lists.
Reopening after closure
If you've closed your account and want to return, what's possible depends on the closure type. A cooldown reopens itself. A self-exclusion needs contact. A permanent closure is permanent.
On reopening after self-exclusion we run a brief check-in. The aim isn't to send you away, it's to make sure reopening happens sensibly.
Support during or after closure
Our page on responsible gambling lists organisations you can reach if gambling has become a problem. GamCare and BeGambleAware in the UK, plus international resources.
Have family or friends been worried? A conversation showing you've taken action can be valuable for them too.
Questions about the process?
Comparing the three closure types
Our support is ready to walk you through closure if you prefer that over self-service. We don't ask for reasons and won't try to talk you out of it. See our general help page for current hours.
A cooldown is a short pause of hours to days that lifts itself. Self-exclusion is a block of months to years with an active check-in to reopen. Permanent closure is final.
A cooldown or self-exclusion at Spacehills applies to our platform only. For broader blocking, register with international tools like BetBlocker or GamStop.
Effect on bonuses and active offers
Active bonuses are not paid out as bonus money on closure; only already-cleared real balance is eligible for withdrawal. Live tournament entries are cancelled automatically.
If you only want to pause a specific service such as newsletters, you don't need to close the whole account. You can adjust communication preferences in your account settings.
Closing your account: step by step
- 1
Log in
Sign in and go to your account settings.
- 2
Open the section
Find responsible gambling or account status.
- 3
Pick a closure type
Cooldown, self-exclusion or permanent closure.
- 4
Choose the duration
Where applicable for cooldown or self-exclusion.
- 5
Confirm
Confirm with your password. An email confirmation follows immediately.
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